Terms of Service

Firewood Marketplace – Terms & Conditions

Effective Date: [Insert Date]

Welcome to Firewood Marketplace (the “Platform”). By accessing or using our website at www.firewoodmarketplace.mysharetribe.com (the “Site”), you agree to be bound by the following Terms and Conditions (“Terms”). If you do not agree, you may not use the Platform.

  1. Our Role

Firewood Marketplace is an online platform that connects buyers and sellers of firewood.

We do not sell firewood directly. All transactions are made between independent Buyers and Sellers.

We do not guarantee the quality, safety, legality, or delivery of firewood.

  1. User Eligibility

You must be at least 18 years old to use the Platform.

You agree to provide accurate, current, and complete information when registering.

Impersonation, false information, or multiple accounts for manipulation are strictly prohibited.

  1. Responsibilities of Buyers

Buyers agree to:

Pay promptly through approved payment methods.

Inspect orders upon delivery.

Report disputes or suspected fraud within 48 hours of delivery.

Comply with all local fire bans, storage rules, and safety regulations.

  1. Responsibilities of Sellers

Sellers agree to:

Provide accurate listings, including type of wood, whether seasoned or green, and cord measurements.

Deliver orders in the agreed quantity, quality, and timeframe.

Correct mistakes such as wrong orders or missed deliveries.

Comply with all laws relating to forestry, pests, and transportation of firewood.

  1. Payments & Fees

Payments must be made through the Platform unless explicitly allowed otherwise.

Marketplace service fees and payment processor fees (e.g., Stripe) apply.

We may hold funds in escrow until an order is confirmed as delivered.

  1. Mistakes & Errors

Sellers are responsible for resolving order errors (wrong type, quantity, or delivery).

Buyers must report errors within 48 hours of delivery.

The Marketplace is not responsible for differences in firewood measurement methods (e.g., stacked vs. loose cords) or Buyer storage issues (e.g., mold, rot, pests after delivery).

  1. Fraud & Prohibited Conduct

Strictly prohibited activities include:

Seller Fraud: Accepting payment without delivering firewood, misrepresenting products, or delivering unsafe/infested wood.

Buyer Fraud: False claims of non-delivery, reversing payments after receiving firewood.

Platform Abuse: Fake accounts, spam listings, or manipulation of reviews or sales.

Consequences may include:

Account suspension or termination.

Withholding of funds.

Reporting to law enforcement.

  1. Disputes

Buyers and Sellers must first attempt to resolve disputes directly.

If unresolved, the Marketplace may review available evidence (e.g., receipts, delivery confirmations, photos, messages) and decide on refunds or payment releases.

Our decision is final.

  1. Liability & Disclaimers

The Marketplace is not liable for firewood quality, storage issues, delivery delays, or damages resulting from firewood use (including pests, chimney fires, or property damage).

Users agree to indemnify and hold harmless the Marketplace, its owners, and operators from any claims or disputes arising from transactions.

Our maximum liability is limited to the fees paid to us for the disputed transaction.

  1. Safety & Legal Compliance

Sellers must follow all local forestry, transport, and pest-control laws.

Buyers are responsible for safe handling and burning of firewood.

Buyers must comply with all fire bans and regulations in their area.

  1. Account Termination

We may suspend or terminate any account, without notice, for:

Suspected fraud.

Non-compliance with these Terms.

Abuse of the Platform.

  1. Privacy

We collect and process personal data in accordance with our Privacy Policy. By using the Platform, you consent to this processing.

  1. Updates to Terms

We may update these Terms at any time. Updates will be posted on the Site. Continued use of the Platform constitutes acceptance of the updated Terms.

  1. Governing Law

These Terms are governed by the laws of the state where the transaction takes place. Any buy/seller disputes will be resolved through local binding arbitration. Any disputes with the website can be dealt with in Alberta Canada.